COVID-19 SALON POLICY

Diva by Tina 1 Ltd’s Covid-19 policies are mandatory, so please have a read through and familiarise yourself with them. These policies will be in place for as long as they are required to operate lawfully and with the Government’s safety guidelines.

If you have any questions regarding your visit, please contact us directly.

  •  You are required to complete a Covid-19 pre-treatment assessment before attending the salon. 
  • Do not come to your appointment if you show any signs or symptoms of Covid-19 or feel unwell.
  • Please wait in your car until your appointment time. Please do not come to the salon early; this stops there from being too many customers in the salon at any one time.
  • Upon entering the salon, please ensure you are wearing a face-covering. If we provide one for you, there will be a small charge to cover costs.
  • Please ensure your face-covering fits you correctly. Having to stop to adjust your mask during treatment defeats the object of sanitising your hands and can adversely affect your nail service.
  • There will be access to soap and hot water to wash your hands with as soon as you enter the salon. Contactless hand sanitiser is available to use when you come into the salon. Please do not be offended; we ask all clients to wash their hands or, at minimum, use hand sanitiser when entering the salon.
  • To reduce numbers in the salon, please come alone to your appointment unless you require assistance. Please notify us of this requirement before you book. Children are strictly not permitted in the salon at this time. 
  • We ask that you refrain from using your mobile phone during your treatments. And that you bring as little personal belongings as possible with you.
  • We have increased cleaning throughout the salon. Ensuring that general surfaces, toilets, door handles etc., are kept clean using hospital-grade disinfectant products before, between and after clients.
  • All non-single-use tools and equipment will be cleaned and disinfected according to the manufacturers’ instructions.
  • Where possible, we will use single-use items during treatments that will be disposed of safely after use to protect you from cross-infection. 
  • Risk assessments have been carried out on all treatments, and we are confident we can carry them out in a safe manner. 
  • If we are advised treatments are not safe to perform, we will temporarily remove them from our services inform all clients as necessary.
  • We have an air purifier and an airconditioning system to ensure a cleaner airflow through the salon. Meaning there is a constant change of air. 
  • Our staff understand the importance of salon and personal hygiene. We will ensure that we keep up to date and informed of any changes to the current guidelines. 
  • We will make your treatment as safe and enjoyable as possible. Still, there are guarantees that we can be completely covid secure. If you have any concerns, please let us know, and we will do what we can to satisfy you.
  • To avoid handling cashwe would prefer you to pay for your treatment by card or other cashless payments. 
  • Once your service is complete, we ask that you leave the salon promptly so we can prepare ready for the next client.
  • All procedures implemented are for your safety and the safety of our staff. We will continue to take advice from the Government and the NHS and amend any necessary procedures. 

We thank you for your cooperation on these protocols.

Recording customer details: how we use your information

To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.

By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.

As a customer/visitor of Diva by Tina 1 Ltd, you will be asked to provide some basic information and contact details. We will collect the following information:

  • the names of all customers or visitors
  • a contact phone number for each customer or visitor
  • date of visit and arrival time and departure time
  • your general health

Diva by Tina 1 Ltd, as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When the NHS Test and Trace service request that information, the service would at this point be responsible for compliance with data protection legislation for that period of time.

The NHS Test and Trace service, as part of safeguarding your personal data, have in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.

NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.

For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).

We will require you to pre-book appointments for visits or to complete a form on arrival.

Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we, therefore, collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.

However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days, and we will use it as we usually would, unless and until you tell us not to.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service in order to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.

By law, you have some rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

You have the right to request that we restrict the processing of personal data about you that we hold in certain circumstances.

You have the right to object to the processing of personal data about you on grounds relating to your particular situation (also, again, this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

Christina Riley – info@divabytina.co.uk

We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on www.divabytina.co.uk. This privacy notice was last updated on 12 April 2021.

BOOKING APPOINTMENTS

We accept bookings via our Ovatu booking system or by contacting the salon direct. You can access our online booking platform via our website, Facebook or Instagram page or by accessing it from a recent email confirmation from us. If you need more information on this, please ask one of our team.

Please note messages left on any of our social media platforms may not be seen during salon hours but will be dealt with as soon as possible. If your enquiry is regarding making an appointment, we will direct you to our online booking system.

All bookings made on our online booking system are not confirmed until we have confirmed them to you, the client, via email confirmation.

We run on an appointment-based system only, and these go on a first-come-first-served basis. During busy periods like the summer and Christmas, There can be a 2-3 week wait for appointments (sometimes longer for our late nights and weekends). We advise booking in advance to avoid disappointment.

CLIENT CONSULTATION FORMS

All clients are requested to complete a Client Consultation Form before attending their appointment. We also require you to complete the Covid-19 pre-treatment assessment form before your appointment at the salon. Failure or refusal to complete these form will mean; unfortunately, we will not be able to accommodate you at our salon. Anyone under 18 will need parental/guardian consent and signature to complete the consultation form.

PATCH TESTING

Patch testing is required before specific treatments and must be completed 48 hours before the treatment takes place. We reserve the right to refuse any treatment that requires a patch test if it has not taken place. Our cancellation policy will apply for any services if a patch test has not been completed. We will not confirm any appointments until a patch test has been conducted.

AGE RESTRICTIONS

You must be over 18 to receive treatments at our salon, or parental consent will be required. The parent or guardian must also be present at the treatment, as set out in the terms and conditions by manufacturers and insurance policies.

CANCELLATIONS

When a client cancels at the last minute or misses an appointment, this costs the salon financially as we cannot fill that appointment slot. We appreciate that things crop up for us all, but we would ask that at least 48 hours of notice of cancellation or rearrangement. Failure to show up for an appointment sends an automated email informing you of the missed appointment. All future bookings will require full payment. You may also be liable for the total cost of the missed appointment.

Some people find it difficult to remember appointments, so we have a 48-hour email and text reminder service in place. If you need to rearrange or cancel, you can reply to either reminder, and this gives us enough notice to try and accommodate you at a different time or offer the appointment time to another client. Please let us know of any changes to your email address or mobile number so our records are up to date and you get all correspondence from us. Our appointment times are precious, and we value your cooperation with these terms. We understand that emergencies happen, and as far as possible, we want to work with you when you need to cancel or rearrange your scheduled appointment with us.

CANCELLATION POLICY

If you need to cancel your appointment, we ask that you give us 48 hours. You can call the salon direct or reply to your email or text reminders to let us know if the salon is closed. Providing 48 hours notice means your non-refundable booking fee/deposit will be credited to your account for future appointments. Less than 48 hours notice or in the case of a ‘no show’ results in the loss of your non-refundable booking fee/deposit.

VOUCHERS

Vouchers can be purchased directly from our website or in-salon and are valid for 12 months from the date of purchase unless otherwise stated. After the expiry date, vouchers may not be honoured at their value, and Diva by Tina 1 Ltd will add any difference in cost to the final bill. Special offers and promotions may have set dates/times when they are valid. After the offer/promotion has finished, Diva by Tina 1 Ltd will no longer accept non redeemed vouchers in the salon for their face value. Vouchers are non-transferable, exchangeable or refundable. We accept no responsibility for lost, damaged or stolen vouchers. Please state the voucher number when making an appointment and bring the voucher with you to your appointment. Failure to bring the voucher to your appointment will result in the full payment of the treatment being charged. If a booking made with a voucher is missed without notification to us, the voucher will become invalid. Promotional vouchers cannot be used in conjunction with any ongoing offers in the salon.

ARRIVING AT THE SALON

Please be on time for your appointments. Late arrivals may mean we cannot carry out your complete booking as we will always finish precisely on time as a courtesy to the next client. We fully understand that being late can be out of your control. Please contact the salon as soon as possible so we can advise the best course of action. We will always do our best to accommodate late arrivals by completing what we can in the remaining time. This, however, does not include treatments that take 15 minutes or less if it means we run into the next client appointment. We recommend you plan for your visit to our salon. We will be happy to answer any questions you may have regarding our location, parking and travel options.

We now require anyone entering the salon to wear a face-covering/mask. Those who are exempt from wearing a  face-covering/mask will be given a visor. Refusal to wear either a face-covering/mask or visor, as an alternative, will mean that we are unable to provide our services at this time. This salon policy will be in place for as long as required.

PAYMENTS

We accept all major credit cards and cash in the salon. We do not accept cheques. Online booking fees and online voucher purchases are via Stripe, a secure online payment platform.

STAFF ILLNESS

Unfortunately, we may have to cancel your appointment due to staff illness, injury or emergency. Please rest assured that our first option will be to move you to another member of the team on the same day and time if possible in such an event. If we can not accommodate you on the same day, we will contact you to rearrange your appointment. Under extenuating circumstances beyond our control, we will notify you as soon as possible if we have to cancel your appointment altogether.

MEDICAL CONDITIONS

Please advise us of any medical conditions, including pregnancy, before booking treatments, as some treatments may not be appropriate. If you are unsure what constitutes a medical contraindication, please contact us directly so we can advise before making a booking. We may ask for written medical consent for some services.

CHILDREN IN THE SALON

We ask, where possible, you do not bring children with you to your appointment. If you have no alternative but to bring children with you, please note that unsupervised children are not allowed in our treatment rooms as our insurance doesn’t allow for unsupervised children. Under no circumstances are children are allowed to roam around the main salon floor. They must remain in the reception area with a supervising adult.

LOSS OR DAMAGE TO PERSONAL ITEMS

We regret that we cannot be held responsible for any loss or damage of personal items at the salon. Please keep your belongings with you at all time.

REFUND POLICY – PRODUCTS

All products sold are brand new and for personal use. We do not refund certain products sold due to health&safety/hygiene reasons. If there is a fault with the product, we will contact the manufacturer/distributor for a resolution.

REFUND POLICY – SERVICES

At Diva by Tina, our treatments are carried out by qualified therapists. If you have a treatment you are unsatisfied with; please raise your concerns with your therapist during or immediately after the treatment. They will listen carefully to your concerns and do everything possible to rectify them. Once you have left the salon, all concerns must be raised within 24 hours to the salon by phone or email. You will be asked to return to the salon to see and assess your concerns in person. If this is not possible within a reasonable period, we may not rectify the matter. We do not offer refunds for any treatment/service at our salon if we can correct them first.

WEBSITE INFORMATION & PRICES

Whilst we endeavour to ensure that all information on this website is correct, we do not guarantee its completeness or accuracy. Nor do we commit to ensuring the website remains available or the material kept up to date. We reserve the right to alter prices, treatments and opening hours without prior notice.

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We look forward to making you look and feel your best. Helping you to calm your soul and take a moment to forget about everything but yourself.

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