BOOKING APPOINTMENTS

We accept bookings via our Ovatu booking system or by contacting the salon direct. You can access our online booking platform via our website, our Facebook page or by accessing it from a recent email confirmation from us. You can also download an App called Ovatu You on your mobile or tablet. If you need more information on this please ask one of our team.

Please note messages left on any of our social media platforms may not be seen during salon hours but will be dealt with as soon as possible, if your enquiry is regarding an appointment you will be directed to our Ovatu online booking system.

All bookings made on our Ovatu booking system are not confirmed until we have confirmed them to you the client by way of an email confirmation.

We run on an appointment based system only and these go on a first-come-first-served basis. Remember that during our busy periods like the summer and Christmas we are very busy and there can be a 2-3 week wait for appointments (sometimes longer on our late nights and weekends), we advise booking in advance to avoid disappointment.

CLIENT CONSULTATION FORMS

All clients are requested to complete a Client Consultation Form prior to any treatments being carried out. Failure or refusal to complete this form will mean, unfortunately, we will not be able to accommodate you at our salon. Anyone under the age of 18 will need parental/guardian consent and signature to complete the consultation form.

PATCH TESTING

Patch testing is required to receive certain treatments and must be completed 48 hours before the treatment takes place. We reserve the right to refuse any treatment that requires a patch test if it has not been completed within the 48 hours. Our cancellation policy will apply for any services if a patch test has not been completed. Your appointment will not be confirmed until a patch test has been completed.

AGE RESTRICTIONS

You must be over the age of 18 to receive treatments at our salon or parental consent will be required. The parent or guardian must also be present at the treatment. This is due to the terms and conditions set out by manufacturers and insurance policies.

CANCELLATIONS

Please understand that we run on an appointment basis. When a client needs to cancel late or misses and appointment this costs the salon financially as we are unable to fill that appointment slot. We do appreciate that things crop up for us all, but we would appreciate at least 48 hours notice of cancellation or rearrangement. Failure to not show up for an appointment sends an automated email informing you of the missed appointment and that all future bookings will require a 50% booking fee. You will also be liable for the full cost of the missed appointment.

Some people find it difficult to remember appointments so we have a 48 hour email and text reminder service in place. If you need to rearrange or cancel you can reply to either reminder, this gives us enough notice to try and accommodate you at a different time or offer the appointment time to another client. Please let us know of any changes to your email address or mobile number so our records are up to date and you get all correspondence from us. Our appointment times are precious, and we value your cooperation with these terms.

CANCELLATION POLICY

If you need to cancel your appointment we ask that you give us 48 hours notice where possible. You can call the salon direct or reply to your email or text reminders to let us know. Giving 48 hours notice will not incur any penalties. Less than 24 hours notice will result in the loss of your booking fee or 50% of the total treatment cost, which ever is the greatest. For missed appointments the full cost of your appointment will be charged at your next appointment which will also require a  50% booking fee.

VOUCHERS

Vouchers can be purchased directly from our website or in salon and are valid for 6 months from date of purchase. After the expiry date, vouchers will no longer be accepted in the salon.  Special offers and promotions may have set dates/times when they are valid. After the offer/promotion has finished non redeemed vouchers will no longer be accepted in the salon. Vouchers are non transferable, exchangeable or refundable. We accept no responsibility for lost damaged or stolen vouchers. When booking a treatment please state the voucher number and bring the voucher to your appointment. Failure to bring the voucher to your appointment will result in the full payment of the treatment being taken. If a booking is made with a voucher and the appointment is missed the voucher will become invalid. Promotional vouchers cannot be used in conjunction with any ongoing offers in the salon.

ARRIVING AT THE SALON

Please be on time for your appointments, late arrivals may mean we cannot carry out your full booking as we will always finish exactly on time as a courtesy to the next client. We fully understand that being late can be out of your control. Please contact the salon as soon as possible to so we can advise the best course of action. We will always do our best to accommodate late arrivals by performing the the most complete treatment possible in the time remaining. This however does not include treatments that take 15 minutes or less if means we run into the next client appointment.We recommend you plan ahead for your visit to our salon, we will be happy to answer any questions you may have regarding our location, parking and travel options.

PAYMENTS

We accept all major credit cards and cash in the salon, we do not accept cheques. Online booking fees and online voucher purchases are via Stripe, a secure online payment platform.

STAFF ILLNESS

Unfortunately we may have to cancel your appointment due to staff illness, injury or emergency. Please rest assured that in such an event our first option will be to move you to another member of the team on the same day and time if possible. In the case where we can not accommodate you on the same day will contact you to rearrange your appointment. Under extenuating circumstances beyond our control, we will notify you as soon as possible if we have to cancel your appointment completely.

MEDICAL CONDITIONS

Please advise us of any medical conditions including pregnancy prior to booking treatments as some treatments may not be appropriate. If you are unsure as to what constitutes a medical contraindication please contact us direct so we can advise, prior to making a booking. We may ask for written medical consent for some services.

CHILDREN IN THE SALON

We ask, where possible, you do not bring children with you to your appointment. If you have no alternative but to bring children with you please note that unsupervised children are not allowed in our treatment rooms as our insurance doesn’t allow for unsupervised children. Under no circumstances are children are allowed to roam around the main salon floor, they must remain in the reception area with a supervising adult.

LOSS OR DAMAGE TO PERSONAL ITEMS

We regret that we cannot be held responsible for any loss or damage of personal items at the salon. Please keep your belongings with you at all time.

REFUND POLICY – PRODUCTS

All our products are sold as brand new and for personal use. We do not give refunds for any products sold due to health&safety/hygiene reasons. If there is a fault with the product we will contact the manufacturer/distributor for a resolution.

REFUND POLICY – SERVICES

At Diva by Tina all of our treatments are carried out by qualified therapists. If you have a treatment you are unsatisfied with please raise your concerns with your therapist during or immediately after the treatment. They will listen carefully to your concerns and do everything possible to rectify them. Once you have left the salon all concerns must be raised within 24 hours, to the salon, by either phone or email. You may be asked to return to the salon so we can see and asses your concern in person, if this is not possible within a reasonable time period we may, unfortunately, be unable to rectify the concern. We do not offer refunds for any treatment/service at our salon.

WEBSITE INFORMATION & PRICES

Whilst we endeavour to ensure that all information on this website is correct, we do not guarantee its completeness or accuracy. Nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. We reserve the right to alter prices, treatments and opening hours without prior notice.

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We look forward to making you look and feel your best. Helping you to calm your soul and take a moment to forget about everything but yourself.

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